FAQ

[Q] I placed an order but I did not receive an email. What should I do?

[A] Your order may not have been completed correctly, or your email address may be incorrect. Depending on your email settings, emails from this site may be sorted into your "spam folder". If you do not receive the email, please check your spam folder.

If you have set up domain-specific reception to prevent spam mail, etc., you will not be able to use this website's e-mail services, so please set up domain-specific reception for "@〇〇〇〇〇.jp. Please go. When setting up domain-specific reception, please specify the domain "@〇〇〇〇〇.jp.

If you still cannot confirm your email even after completing the above settings, please contact us at closedcommunityofficial@gmail.

[Q] What payment methods do you accept?

[A] You can use credit card payment, shopify payments, Amazon Pay, convenience store prepayment, and cash on delivery (cash payment/credit card payment upon delivery).

[Q] Can I change the payment method after placing the order?

[A] You cannot change the payment method after your order is completed, so please be sure to check it when placing your order.

[Q] When will the product be shipped?

[A] After payment and payment are completed, we will begin creating the product. It will take 2-3 weeks to complete the product. Please note that the product will be shipped within 3 business days after completion.